WHO WE ARE
HG Travel is a premium destination management company. Established in 1997, we offer a comprehensive range of travel products and services throughout Vietnam, Laos, Cambodia and Yunnan (China). Staffed by over 300 travel professionals, we have a network of seven support offices throughout regional Indochina and two sales offices in Europe. We are proud to have been singled out by the Vietnam Tourism Association as one of the “Top Ten Vietnam Tour Operators” in 2003, 2006, 2007, and 2008.
OUR VISION & COMMITMENTS
HG Travel aims to become the number one Destination Management Companies in Indochina. We are committed to using our creativity, in-depth local knowledge and familiarity to provide comprehensive travel solutions. We draw on our many years of experience to ensure our travel offerings and services are of the highest quality.
OUR HISTORY
2009
Opened a representative office in Phan Thiet, Vietnam.
Launched Bhaya Classic III in the Bhaya Legend fleet of luxury cruise vessels.
Introduced two Bhaya Legend private charter vessels. The first luxury, 5-Star private charter cruise vessels in Halong Bay, Vietnam.
Launched our outbound tour division.
Opened representative offices in Bangkok, Thailand and Athens, Greece.
2008
Turkish Airlines & Kenya Airways selected us as their official General Sales Agent in Vietnam.
Launched Bhaya Classic II to join her sister vessel on Halong Bay, Vietnam.
Opened the first outlet of the “What’s your Nem?” restaurant chain in Hanoi, Vietnam.
Established Goodwill, an associate company, specializes in corporate team building activities and experimental learning programs.
Acquired the popular Hai Long fleet operating in Halong Bay, Vietnam.
2007
Launched Bhaya Classic I, the first of our luxury cruise vessels on Halong Bay, Vietnam.
Opened a representative office in Bangkok, Thailand.
Opened the Green Papaya Restaurant in Hanoi.
Acquired the Lang Co Beach Resort in Lang Co Bay, Hue, Vietnam.
2006
Appointed a European Sales Representative in Brussels, Belgium.
2005
Opened offices in Phnom Penh and Siem Reap, Cambodia.
Appointed official Sales Agent for Vietnam Airlines.
2003
Appointed official General Sales Agent for American Airlines in Vietnam.
1999
Opened a representative office in Saigon (Ho Chi Minh City), Vietnam.
1997
Inaugurated Head office in Hanoi, Vietnam.
WHAT WE OFFER
Culture & Heritage Tours
HG Travel provides a broad range of tailor-made tours and travel agents from around the globe to offer their clients. These products allow your clients to capture the true essence of Indochina’s cultures and heritages.
Small Group Tours
We aim to provide ready-made, easy-selling tour options throughout Indochina. You participate in a hassle free "Book & Go" program without the negative aspects of trying to form large groups. All the departure dates are guaranteed from a minimum of two people.
Adventure Tours
We offer a variety of active adventure options, including trekking, cycling, kayaking, canoeing and easy mountain hiking. Our adventure activities take place in some of the most scenic and magical regions of Indochina.
Corporate Travel
Our reputation is based on our proven ability to provide fast, efficient, cost effective and high quality travel services to all our corporate clients, leaving them to take care of their business.
M.I.C.E
We have forged a reputation for our dedicated customer service and attention to detail when handling incoming incentives, conferences, and other special events. We pride ourselves on our extensive product knowledge and have the most innovative range of programs to meet clients' needs, desires and dreams.
WHY US
Talent
We are justifiably proud to have some of the best and brightest people in the travel trade working for us. Our young, energetic and motivated people are coached, mentored, nurtured and trained by senior staff and management who all bring decades of experience to bear. We all strive together to support each other and our clients so targets are met and hard-won end clients are satisfied.
Quality Services
Total satisfaction for your client’s is paramount for us. Our universal goal is to provide your clients with the highest level of services and unforgettable travel experiences on your behalf. Our professional relationships with quality hotels, transportation companies, multilingual tour guides and local service providers allows us to control and deliver the highest quality services.
Innovative Products
We are dedicated to constantly searching out new destinations and innovating original products offerings aimed at providing you with a range of travel products which allow you to differentiate yourself from your competitors.
Responsiveness
Price quotations, itinerary requests, etc. are turned around rapidly and ready for your end clients within 12-24 hours, depending on time zone differences.
Wide-ranging Support
Our representative offices in Vietnam and around the region offer full and convenient support, information, advice and follow-up in their countries and time zones. Online support through chat or e-phone is also available for clients within those same time zones.
Additionally, we conduct immediate on-the-spot follow up in response to grievances and to purse suggestions before your clients return home.
Business Protection
We work hard to protect your long term business benefits by not competing directly with you to sell or market travel products to your potential end clients. First initiated in the 1990s, this policy is, and will continue to be, one of our enduring business principles.
AWARDS
In 2003, 2006, 2007 and 2008 the Vietnam Tourism Association named HG Travel as one of the “Top Ten Tour Operators”.
MEMBERSHIP
HG Travel is a member of:
The American Society of Travel Agents (ASTA)
The Japan Association of Travel Agents (JATA)
The Pacific Asia Travel Association (PATA)
The United States Tour Operators Association (USTOA)
OUR ALLIANCES
HG Travel has developed alliances with its strategic partners to establish and/or operate the following complementary organizations:
Goodwill
Established in 2008, Goodwill is a team and leadership-building service provider. The company customizes themed team-building programs by combining best practices of TactExchange team-building solutions with destination management services.
Bhaya Cruises
Bhaya Cruises established the benchmark for luxury cruising in Vietnam when the first vessel of the Bhaya fleet came into service in 2007. The three showpiece Bhaya Classic vessels each offer 20 luxury cabins and suites. A maximum 40 passengers per vessel ensure a relaxed two or three day Halong Bay cruise experience.
Hai Long Junks
Acquired in 2007, Hailong Junks is one of the three biggest cruise operators in Halong Bay, Vietnam. The company boasts a fleet of 11 overnight cruise vessels with total of 160 cabins for more than 300 passengers and 15 day-trip traditional junks with capacities from 25 - 48 passengers each.
Lang Co Beach Resort
The four-star Lang Co Beach Resort is located on one of the world’s most beautiful undiscovered stretches of coastline: Lang Co bay. The resort comprises 88 bungalows and villas; all constructed in the style of Hue’s ancient houses and equipped with international-standard amenities.
Green Papaya Restaurant
Opened in 2007, the restaurant is managed by a team with more than 15 years experience in F&B. With seating capacity for more than 120 diners, the restaurant specializes in contemporary Vietnamese food for travel groups.
What’s Your Nem? Restaurant
First opened in Hanoi, What Your Nem? is a restaurant chain dedicated to the wide and deliciously inviting wraps and rolls that are some of Vietnam’s most popular and famous specialty dishes.
CONTACT US
HG Travel Hanoi (Head Office)
Add: 99 Ba Trieu str., Hanoi, Vietnam.
Tel: + 84 (4) 37 333 333
Fax: + 84 (4) 37 333 337
HG Travel Saigon
Add: 194 Nguyen Thi Minh Khai str., District 3, Ho Chi Minh City, Vietnam.
Tel: + 84 (8) 39 330 333
Fax: + 84 (8) 39 330 633
HG Travel Hue
Add: 17 Le Loi str., Hue, Vietnam.
Tel: + 84 (54) 383 2220
Fax: + 84 (54) 382 1426
HG Travel Phan Thiet
Add: 38 Nguyen Dinh Chieu str., Mui Ne, Phan Thiet, Vietnam
Tel: +84 (62) 3 741 148
Fax: +84 (62) 3 741 148
HG Travel Phnom Penh
Add: No. 479E1, Kampuchea Krom Street (128) Sangkat Phsar Depo 3, Khan Toul Kok, Phnom Penh, Cambodia
Tel: + 855 (23) 885 351
Fax: + 855 (23) 885 361
HG Travel Siem Reap
Add: No. A1, Sivatha Street, Khum Svay Dong Koum, Siem Reap, Cambodia
Tel: + Tel: +855 (63) 761 150
Fax: + Fax: +855 (63) 966 338
HG Travel Bangkok
Add: 19th Floor, Piya Place Building, 29/1 Soi Lang Suan, Ploenchit Rd., Lumpini, Patumwan, Bangkok, Thailand
Tel: + 66 (2) 652 2441
Fax: + 66 (2) 652 2445
HG Travel Europe
Add : 91 Avenue du Prince Heritier, 1200 Bruxelles, Belgium
Tel: + 32 (2) 732 5948
Fax: + 32 (2) 736 7750
Add : Navariniou 3, 17455 Alimos, Athens, Greece
Tel : + 30 (211) 010 5653
Mobile: + 30 (698) 370 8297
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